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Orders, approvals and appointments live in separate spreadsheets.
Someone has to sort, forward and follow up on every incoming enquiry.
Answers are scattered across documents, chats and what individual colleagues remember.
Your team wants to use AI and needs a practical starting point in its own project.
What we can build for you
Web apps to replace spreadsheets
We build an internal app for your forms, tasks and approvals. Your team can see who owns each request and what comes next.
AI agents & automation
Agents collect details, sort requests and prepare the next step. You decide when a team member should review the work or make a decision.
Voice agents
A voice agent answers calls, handles routine questions and passes more complex requests to your team with the details they need.
Private knowledge assistants
Your team can ask questions in plain language and get answers with references to selected internal documents. You decide which sources each team member can use.
Technical enablement
We work alongside your developers on a use case from your business. Your team builds an agent, connects its tools and checks its output with repeatable tests.
From a bottleneck to a working pilot
01
Choose one workflow
Show us how the work happens today. We identify the systems involved, where time goes and how you will recognise an improvement.
02
Test it in a pilot
We implement a clearly scoped workflow and run it on representative cases. Your team checks the output and handovers.
03
Bring it into day-to-day use
We connect the verified solution to your systems, document who owns what and show your team how to use and check it.
Five examples from day-to-day operations
Coordinate installation jobs
Today
The dispatcher keeps a spreadsheet, field staff report changes in a chat and photos go into a separate folder.
Possible solution
An internal web app brings together job details, appointments, photos and handovers. Everyone involved can see what has changed.
Prepare new sales enquiries
Today
For every new enquiry, someone has to match it to a service, spot missing details and set a reminder.
Possible solution
An agent prepares an internal CRM record, flags missing information and suggests a next step for the team to review.
Capture service calls
Today
Nobody can answer the phone while the team is out on a job. When someone calls back, the reason and urgency are often unclear.
Possible solution
A voice agent collects the details and prepares a short callback note. It routes urgent cases according to your instructions.
Find maintenance instructions
Today
The team searches manuals and old jobs to find the right inspection sequence for a piece of equipment.
Possible solution
The knowledge assistant searches approved documents and points to the passages where the team can verify the answer.
Get an AI prototype ready for review
Today
An initial prototype works, but developers cannot yet reproduce failures or evaluate changes reliably.
Possible solution
We build a set of common and difficult test cases with your team and put a review process in place.
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Your point of contact for implementation
I’m Daniele Abbattista. At abbattista/digital, I work with you to choose a suitable pilot and decide how to verify the solution in your day-to-day operations.